Why Customer Feedback is really important
by Steve Moir Director at Hennings Moir Estate Agents.
Any company should really appreciate feedback from their customers. Of course its always great to get good customer feedback. It Shows you are doing most things right.
Ok its not always going to be good but at least you can then look at your customer service, your systems, your products and how you react with your customers in order to improve your customer service .
Remember Bad customer service is more expensive than you think. Learn the true impact of bad customer service and its affect on customer loyalty and satisfaction.
Whereas Good customer service is the lifeblood of any business
We always ask customers for feedback to help us improve our service and make sure our customers will go away and recommend us not bad mouth us!
Here are some recent example we have recieved
“Thankyou for being the fantastic letting agent that you are and congratulate you all on your fantastic customer service. It will be truly remembered and passed on to anyone we know wanting to rent a property.” Debie & Alex
“Relaxed us, no pressure complete honesty and integrity. We liked Scott. Will recommend you” J Haynes
“Kept me informed at every stage of the sale ” S Wallis
“Friendly, easy to work with, unpretentious. Excellent contact throughout the transcation from the complete organisation. Will recommend Hennings Moir! ” Mr R Elsworth
Steve Moir is a director at Hennings Moir an Award Wining Estate Agents in Saltash Cornwall
http://www.henningsmoir.com 01752 850440